Case Study: Medical and Research Center improves patient engagement with a ScienceSoft healthcare CRM

Medical and Research Center streamlines patient care with ScienceSoft's integrated CRM

The Medical and Research Center, a healthcare and clinical research center based in the Gulf region, needed a healthcare CRM to improve patient interaction and experience. Their challenge was to track appointments and patient communication while gathering feedback via customizable surveys to ensure high-quality care delivery. They engaged vendor ScienceSoft for a solution using Microsoft Dynamics 365 and SharePoint.

ScienceSoft implemented a customized healthcare CRM system integrated with the client's EHR and PMS. The solution automated patient and appointment tracking, sent notifications for events like reschedules, and delivered post-appointment and no-show feedback surveys. This allowed the Medical and Research Center to gain control over the quality of care delivery and enhance patient engagement.