Case Study: a luxury vehicles manufacturer speeds up customer onboarding 10x with ScienceSoft’s image recognition mobile app

Luxury Vehicles Manufacturer speeds onboarding 10x with ScienceSoft

ScienceSoft developed an image recognition mobile app for a luxury vehicles manufacturer. The customer faced a challenge with an overly complex user registration process for their post-sales services, which involved 20 steps across three separate websites and took over two hours to complete. This led to low registration rates, customer dissatisfaction, and revenue loss from unclaimed services.

ScienceSoft's solution was a Xamarin-based mobile application that used image recognition to scan driver's licenses and automatically fill in the required registration forms. This reduced the need for manual data entry and streamlined the entire process. As a result, the luxury vehicles manufacturer achieved a 10x faster customer onboarding speed.