Case Study: a London-based IT consulting company achieves certified ServiceNow supplier performance analysis with ScienceSoft

London-based IT Consulting Services Company launches ServiceNow supplier performance app certified for Store with ScienceSoft

The customer, a London-based IT consulting services company, wanted to create a proprietary ServiceNow application for deep supplier performance analysis, finding standard ServiceNow SIAM capabilities insufficient. They engaged the vendor, ScienceSoft, for its ServiceNow expertise to design, build, and certify this application for the ServiceNow Store.

ScienceSoft developed a standalone ServiceNow app with a custom back-end workflow for data analysis and aggregation, minimizing dependencies on other ServiceNow plugins. The solution automated reporting and cost-threshold alerts for supplier failures. ScienceSoft successfully delivered the certified application, enabling the client to offer a proprietary tool in the ServiceNow Store that helps businesses make more informed supplier decisions and reduce expenses related to poor performance.