Case Study: a large international logistics enterprise streamlines ServiceNow service requests with ScienceSoft

Large International Logistics Enterprise streamlines ServiceNow requests across 200+ countries with ScienceSoft

ScienceSoft was engaged by a large international logistics enterprise to reconfigure its ServiceNow Service Catalog. The customer's existing setup no longer met its evolving business needs, and it required a more convenient and compliant way for employees to request services for financial operations, equipment, and access rights. The challenge also included replacing a vendor and developing custom functionality for complex, multi-item service orders.

ScienceSoft implemented a solution by adding three new catalog categories with supporting items and creating specific ServiceNow workflows to automate the customer's business processes. This included an automated approval engine and a custom feature for multilevel service requests. As a result, employees can now conveniently submit requests that are automatically processed according to established procedures, significantly simplifying the submission and fulfillment of complex orders.