Case Study: a US-based analytics company boosts sales performance and customer service with ScienceSoft’s Salesforce customization

a US-based analytics company boosts sales volume and customer satisfaction with ScienceSoft

ScienceSoft provided Salesforce Sales Cloud customization services for a US-based analytics company that was struggling with inefficient sales processes and low customer satisfaction. The client needed to customize its existing Salesforce CRM to increase sales performance but lacked the in-house resources and expertise to do so.

ScienceSoft's solution involved customizing user roles, automating task assignments, and setting up email notifications. They also integrated Service and Community Clouds to improve customer service, which included creating case management workflows and a self-service portal. As a result, the client increased its sales volume and team productivity, while also building customer retention and satisfaction through a higher quality service experience.

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