Case Study: a UAE-based retail and leisure enterprise achieves single sign-on and ITSM integration with ScienceSoft and ServiceNow

a UAE-based retail and leisure enterprise streamlines service desk access for 40,000+ employees with ScienceSoft

ScienceSoft helped a UAE-based retail and leisure enterprise address challenges with user access and IT management. The client's employees were burdened by needing multiple credentials for different systems, and the company also struggled to apply ITSM processes like Incident Management to configuration items in their HP UCMDB database.

ScienceSoft implemented a dual integration solution, connecting ServiceNow with Active Directory for single sign-on and with HP UCMDB for configuration item management. This allowed employees to work more efficiently through simplified logins and enabled full-scale ITSM processes for UCMDB items within ServiceNow.