Case Study: a strategic advisory firm achieves a smooth pet wellness app launch with ScienceSoft testing, support, and DevOps services

a strategic advisory firm ensures 24/7 app support with ScienceSoft and 30-minute first response times

The customer, a strategic advisory firm, was supporting a pet wellness company's market entry and needed a partner to ensure the successful launch and operation of its new web and mobile applications. They engaged ScienceSoft to provide independent quality assurance testing and ongoing application support services for the subscription-based pet wellness platform.

ScienceSoft implemented a multi-faceted solution including pre-launch functional and performance testing, 24/7 L1-L2 help desk support with a 30-minute first response time, and L3 development and infrastructure support. This resulted in a smooth application launch for the end customer, improved code and infrastructure, and freed up the pet wellness company's internal support team, strengthening the advisory firm's reputation as a dependable partner.