Case Study: a European oil and gas company achieves faster CRM editing with ScienceSoft’s Microsoft Dynamics CRM add-on

a oil & gas client boosts MS Dynamics CRM editing productivity with ScienceSoft’s grid add-on

ScienceSoft was engaged by a European company that offers customized CRM solutions to address a challenge for their oil and gas client. The standard Microsoft Dynamics CRM lacked editable grids, which forced users to open individual forms to edit data and significantly decreased productivity.

ScienceSoft developed a Microsoft Dynamics CRM add-on that enabled Excel-style, in-line editing within grids. The solution incorporated Microsoft validation rules and inherited the CRM's security model. The end client received a simple tool that allowed them to edit CRM entities without leaving the grid, which significantly improved user productivity.