Case Study: a media company streamlines CRM and reporting with ScienceSoft's Microsoft Dynamics CRM implementation

a media company delivers a fully customized CRM on time with ScienceSoft

ScienceSoft was engaged by a media company with over 1,300 employees to create a custom Microsoft Dynamics CRM system. The challenge was to build a solution to support customer, personnel, and process management within a strict project deadline, which required the client to bring in additional experts.

ScienceSoft implemented and configured the CRM system, contributing significantly to its deployment. The solution included customer service management, sales and order lifecycle tracking, data migration, and rich reporting. The media company received a fully customized system that allowed them to track working processes and build complex reports, and the project was finished on time, meeting all requirements.