Case Study: a major mobile virtual network operator in the US boosts Lifeline signups and retention with ScienceSoft’s self-service portal

a major mobile virtual network operator increases new users with ScienceSoft's self-service portal

ScienceSoft was engaged by a major US mobile virtual network operator to address a key challenge. The customer needed to develop a new self-service portal to streamline online applications for its government Lifeline program, aiming to increase customer share and retention. A primary concern was preventing fraudulent applications through the submission of incorrect or misleading data.

ScienceSoft’s PHP team delivered a solution by developing and integrating a self-service portal with the customer's CRM system. They implemented rigorous data verification checks through integrations with the National Lifeline Accountability Database and other government sources to prevent fraud. The results provided the client with a convenient online signup process that significantly increased the number of new users, ensured compliance with evolving government requirements, and lessened trickery claims.