Case Study: a Texas-based international professional services company streamlines vacation booking with ScienceSoft's multilingual SharePoint chatbot

a major international professional services company streamlines vacation booking with ScienceSoft’s multilingual chatbot

ScienceSoft developed an intelligent vacation chatbot for an international professional services company based in Texas. The client used a SharePoint intranet where the process for employees to check available days and book vacations was inconvenient, requiring multiple steps and consultations with HR and managers. The company sought to minimize employee effort by facilitating this process.

The solution involved a multilingual AI-powered chatbot integrated into the SharePoint intranet and popular messengers like Skype and Telegram. ScienceSoft built the bot using technologies including the Microsoft Bot Framework and Google Dialogflow for natural conversation, enabling employees to check balances, book, and manage vacations through simple dialogue. As a result, ScienceSoft's chatbot substantially facilitated the vacation booking process, allowing employees to handle it via conversation directly from the intranet homepage or messengers, and the vendor continues to collect feedback to retrain and improve the user experience.