Case Study: a Fortune 500 financial company strengthens call center security awareness with ScienceSoft's vishing and phishing simulation

a Fortune 500 financial company uncovers security gaps with ScienceSoft’s 150-call vishing test

The customer, a Fortune 500 financial company, needed to assess the security awareness of its global call center staff, who handle sensitive customer data. To proactively identify vulnerabilities, the company engaged ScienceSoft to conduct a tailored vishing and phishing simulation campaign.

ScienceSoft designed and executed a comprehensive social engineering test, making 150 vishing calls and sending 200 phishing emails to employees. The simulations successfully identified specific gaps in employee vigilance and compliance with authentication protocols. ScienceSoft provided a detailed report of its findings and delivered a tailored security awareness training program, along with recommendations for improving the company's cybersecurity strategy, all without disrupting operations or exposing real customer data.