Case Study: European manufacturer of genetic screening kits improves CE-marked lab diagnostics software with ScienceSoft

a European manufacturer of genetic screening kits extends lab software support for 2 years with ScienceSoft

The client, a European manufacturer of genetic screening kits and accompanying software, sought a trusted team to resolve issues and implement new functionality for its CE-marked laboratory diagnostics software. They engaged ScienceSoft for a cost-effective support and evolution solution to improve the software for its end users in diagnostic laboratories.

ScienceSoft provided a flexible monthly subscription service with a dedicated team to address support requests and implement targeted improvements. This solution enhanced software convenience for laboratory technicians, fulfilled up to 10 requests per month, and upheld high quality standards, which led to improved user satisfaction and a prolonged contract for ScienceSoft.

Client