Case Study: TDC Erhverv achieves 11% YoY revenue growth and 32.4% faster incident resolution with ScienceLogic SL1

TDC Erhverv Grows Revenue 11% YoY – Enhances Client Value with Intelligent Data-Driven Automation

TDC Erhverv, a Copenhagen-based managed services provider, faced operational strain from manually onboarding and monitoring large volumes of access points, keeping the CMDB current, and managing “incident storms” that created extra, repetitive work for its operations team. To meet its goal of “working smarter, not harder,” the company needed a more complete platform to automate ITSM workflows, reduce incident resolution time, and deliver proactive insights to clients about critical services and network health.

By deploying ScienceLogic’s SL1 AIOps platform, TDC Erhverv automated repetitive tasks, introduced a service-view to prioritize work by health and risk, and enabled automated incident triage and resolution. The result: 32.4% faster average incident resolution, 80% of incidents automatically created and routed daily, a 70% reduction in service desk work, reallocated resources to higher-value projects, and an 11% year-over-year revenue increase.

TDC Erhverv

Douglas ‘DJ’ James

Chief Information Officer