Case Study: Softility achieves 40% reduction in IT operational costs and faster MTTR with ScienceLogic

Softility+ScienceLogic Solution Delivers Resilient Digital Experiences & Reduces Operational Costs by 40%

A Tier 1 U.S. city’s centralized IT shared services — supporting 120 agencies and more than 8 million residents — needed to modernize legacy, siloed monitoring and scale for hybrid, multi‑cloud operations. The team faced limited cloud visibility, manual processes, slow MTTR, and the need to enable agency self‑service and faster delivery of new services.

Softility and ScienceLogic implemented the SL1 unified AIOps platform to replace 15 tools, provide end‑to‑end service visibility, two‑way ServiceNow integration, ML‑driven automation, and automated CMDB syncing. The solution delivered full multi‑cloud coverage (11 clouds), self‑service dashboards, auto‑ticketing and run‑book automations — cutting IT ops costs by 40%, improving MTTR by 40%, and significantly boosting agility and service resilience.

Softility

Srini Tipirneni

CEO