Case Study: Softility helps a top city agency improve uptime and save 200K hours with ScienceLogic Skylar One

Softility saves 200K engineering hours with ScienceLogic

Softility, an IT service provider, partnered with ScienceLogic to address the challenges faced by a top global city agency. The agency's complex network was monitored with siloed and aging tools, creating a substantial manual burden and risking the uptime of critical services like Text-to-911. Limited integration with their Remedy ticketing platform also led to inefficient ticket management and slow response times.

ScienceLogic implemented its Skylar One platform to provide unified monitoring and automation. The solution automated Cisco network monitoring, integrated with Remedy for automated ticket creation, and delivered real-time alerts for services like Text-to-911. This resulted in a 45% improvement in resolution time and reclaimed over 200,000 engineering hours, saving the city agency 40% in IT operating costs while ensuring continuous service availability.

Softility