Case Study: REMPREX achieves 20X faster gate processing and proactive incident automation with ScienceLogic SL1

REMPREX Digitally Transforms Terminal Operations, Moves 10 Million Containers A Year, Delivers 20X Efficiency Gains

REMPREX, which moves about 10 million containers a year and serves North American Class 1 railroads and five ports, needed real-time visibility and situational awareness across 80+ terminal locations to maintain high performance and meet strict per‑client, per‑site SLAs. The company faced challenges tracking IoT devices, servers and network health, quickly identifying discrepancies, and preventing technology issues from disrupting terminal operations.

Using ScienceLogic SL1, REMPREX continuously monitors ~10,000 servers, network devices and field IoT sensors, automates triage for ~28,000 tickets a year, and provides unified service visibility and SLA reporting. The result: a 20x faster gate checkpoint (from 10 minutes to 30 seconds per truck), 47% of incidents handled proactively, faster MTTR and improved uptime across terminals.

REMPREX

Timothy Ash

Chief Solutions Officer