Case Study: PQR achieves 16% higher SLA compliance and 56% noise reduction with ScienceLogic SL1

PQR Boosts Efficiencies and Improves SLA Performance for Hybrid Cloud Workspaces

PQR, a leading Dutch digital transformation provider specializing in hybrid cloud workspaces, needed a more reliable, scalable monitoring platform to deliver consistent user experience and support new managed services. Their legacy tools caused inconsistent monitoring and high administration overhead, produced onboarding variability, missed key metrics, and tied up IT teams in manual triage—hindering incident prevention and SLA/XLA delivery.

PQR implemented ScienceLogic SL1 to consolidate tools, close observability gaps, and automate triage and ticketing (integrating SL1 with Autotask and Azure). The platform delivered full‑stack visibility, faster onboarding, and automated incident enrichment, driving a 16% increase in SLA compliance, consistent P1 MTTR performance, a 56% reduction in alert noise, improved customer satisfaction, and freed IT resources to focus on innovation and growth.

PQR

Marijke Kasius

CEO