Case Study: NetDesign achieves 11% YoY revenue growth and major automation gains with ScienceLogic SL1 AIOps

NetDesign Grows Revenue 11% YoY – Enhances Client Value with Intelligent Data-Driven Automation

NetDesign, a market-leading MSP in Denmark focused on customer experience, collaboration, digital infrastructure, and cyber security, wanted to grow managed‑services revenue and improve service quality by expanding efficiencies and delivering actionable health and performance insights to customers. To achieve a 30% efficiency gain and provide unique, data-driven value, the company pursued a continuous improvement strategy to modernize operations.

Using the ScienceLogic SL1 AIOps platform, NetDesign built a solid data foundation and advanced automation across ITSM, ticketing, triage, and remediation while deploying N‑tier business‑service dashboards for clients. The result: 11% YoY revenue growth, 32.4% faster incident resolution, 80% of incidents automatically created and routed, and a 70% reduction in service‑desk work—freeing staff to focus on higher‑value client outcomes.

NetDesign

Doug James

Head of Transformation Office