Case Study: Large US Media Publisher achieves 90% faster incident response time with ScienceLogic's SL1 AIOps platform

Large U.S. Media Provider Achieves 90% Faster Incident Response Time with ScienceLogic’s SL1 AIOps Platform

The largest U.S. news publisher, built through decades of mergers and acquisitions, faced growing operational complexity across its global IT estate. The organization needed to automate and virtualize its Network Operations Center to reduce manual processes, consolidate redundant teams and tools, and dramatically improve incident response times and SLAs.

Using ScienceLogic’s SL1 AIOps SaaS platform, the company unified operations with real‑time, enterprise‑wide visibility and automated ticketing, triage, and remediation that replaced many manual workflows. The deployment saved over 2,700 manual hours, eliminated 12 redundant tools, cut tickets requiring staff by 39%, reduced offshore headcount by 16, and delivered a 90% faster incident response while improving SLAs and centralized service visibility.