Case Study: Byte achieves 80% improvement in NOC monitoring alerts and streamlined operations with ScienceLogic SL1

How SL1 Helped Byte Streamline Operations and See 80% Improvement in Monitoring Alerts

Byte, a Melbourne-based IT services and consulting firm, was hindered by a patchwork of disconnected, agent-based legacy monitoring tools (including Kasaya, ManageEngine, and SolarWinds). Those tools provided only infrastructure-level visibility, created information gaps that disrupted critical processes like customer onboarding, and prevented Byte from launching a service-centric business monitoring offering.

By consolidating onto ScienceLogic’s SL1 platform, Byte gained agent-less, network- and infrastructure-wide monitoring, extensive integrations, and service-centric dashboards to improve troubleshooting and customer communications. The switch replaced three tools, eliminated 45% of onboarding issues, reduced outages by 15–20%, delivered an 80% improvement in NOC monitoring alerts, and improved ROI, security and proactive service delivery.

Byte

Mussab El Haran

Solutions Engineer