Case Study: Large U.S. Healthcare System achieves more accurate CMDB data and faster incident resolution with ScienceLogic

Healthcare Context-Infused CMDB Data & Automated Workflows Bolster ServiceNow Investment

A large U.S. healthcare system serving more than 500,000 patients a year faced growing IT complexity across 90+ hospitals and outpatient sites. With siloed ITSM/ITOM tools, legacy infrastructure, limited staff, and rising IoT-enabled medical device support needs, the organization struggled with manual change, problem, and incident processes and inaccurate ServiceNow CMDB data.

ScienceLogic implemented SL1 with ServiceNow integration to automate and streamline IT workflows, improve CMDB accuracy with real-time alignment to the monitored environment, and reduce event and incident noise using AI-assisted AIOps. The result was better service visibility, faster issue prioritization and resolution, improved accountability, and lower MTTR, helping the healthcare system scale more efficiently and avoid service-impacting problems.