Case Study: Enablis achieves a 50% NPS boost with ScienceLogic's SL1 AIOps platform

Enablis Tunes MSP NetOps with Improved Service Visibility Boosting NPS 50%

Enablis, an Australia-based managed services provider, was overwhelmed by noise from device monitoring—about 1,600 events at any time (≈120,000/year)—plus high-volume manual ticketing and an inaccurate CMDB. This generated costs, slowed MTTR, reduced productivity, and hurt customer satisfaction, so the company sought AI/ML-driven automation and better service visibility to improve support and remediation.

By deploying ScienceLogic’s SL1 AIOps platform and shifting from device to prioritized service monitoring, Enablis cut event noise by 34%, synced assets with ServiceNow for accurate auto-ticketing and routing, and enabled auto-remediation. The changes delivered $50K in annual cost avoidance, a 64% reduction in network utilization costs, a 40% improvement in average MTTR, a 50% boost in NPS, and a 7% increase in sales.

Enablis

Jon Evans

CEO