Case Study: Single Digits achieves proactive, automated network management and >50% faster onboarding with ScienceLogic SL1

Empowering Future Growth through Strong Foundations Single Digits’ AIOps Transformation

Single Digits is a global managed network service provider supporting community living industries (hospitality, multi‑dwelling, senior living) with 3,600+ customers, ~750,000 devices, and millions of daily interactions. After two decades on homegrown and open‑source tooling, rising device counts and customer expectations exposed limits: labor‑intensive deployment and backup processes (3–7 days to configure a single device type), only basic up/down monitoring, and little visibility to root causes—driving the need for a proactive, scalable platform.

They deployed ScienceLogic SL1 with Restorepoint to unify installation, configuration, backup, monitoring, automation, and ITSM workflows, creating per‑customer network views and end‑to‑end visibility. The platform enabled proactive automation (automating resolution of ~500 environmental alerts in the first 60 days), faster onboarding (>50% time reduction), >40% reduction in support noise, >50% fewer onsite dispatches, ~20% FTE efficiency gains, improved compliance and centralized monitoring—positioning Single Digits to prevent outages and scale growth.

Single Digits

Chris Shupe

SVP Technical Services