Case Study: Content+Cloud achieves 34% more revenue at net zero cost with ScienceLogic SL1 AIOps

Content+Cloud Delivers 34% More Revenue at Net Zero Cost

Content+Cloud, an award-winning UK MSP that helps organizations through cloud and transformation journeys, faced a fragmented, manual operations model that limited scalability and the ability to launch new revenue-generating managed services while maintaining strong SLAs. They needed to consolidate tools, reduce routine administration, and improve visibility into mission-critical business services to drive growth at net-zero cost.

By standardizing on ScienceLogic SL1 delivered as SaaS and integrating it with ServiceNow, Content+Cloud automated ticketing, triage and remediation, shifted from device-centric to business service monitoring, and reallocated staff to higher-value work. The move freed 1.4 FTEs to build new services, enabled 25+ additional managed services, drove 34% more revenue, and cut incidents per client by 75%.

Content+Cloud

Ste Pallett

Director of Networks and Security