Case Study: Cisco achieves faster mean time to resolution and unified hybrid IT monitoring with ScienceLogic

Cisco - Customer Case Study

Cisco’s IT team faced a growing challenge: its homegrown monitoring system couldn’t keep up with a hybrid, more dynamic infrastructure supporting 75,000 employees. Multiple teams had built point solutions, making incident correlation slow and mean time to resolution unacceptably long. Leadership needed a way to simplify monitoring across on‑premises, cloud and SaaS domains while convincing engineers to move off custom tools they’d helped create.

The team took a capabilities‑first approach, defined a consistent data model and evaluated vendors, ultimately standardizing on ScienceLogic and extending it with custom integrations and APIs. The platform was rolled out progressively by region and domain, yielding better scalability, extensibility and faster MTTR, plus cost and downtime reductions — while requiring tuning, third‑party integrations and ongoing architectural governance.

Cisco

Radhika Chagarlamudi

Senior Director