Case Study: Bon Secours Mercy Health achieves 30% reduction in P1 incidents with ScienceLogic SL1

Bon Secours Mercy Health Safeguards Patient Care with 30% Improved P1 Incident Prevention

Bon Secours Mercy Health (BSMH), one of the five largest Catholic healthcare systems in the U.S. with 1,200+ sites of care, depends on reliable digital communications to protect patient care. Limited visibility from incumbent monitoring tools left the telecom team reacting to outages only after users reported them, creating risk for patient-impacting P1 incidents.

BSMH deployed ScienceLogic’s SL1 for native, full‑portfolio Cisco Unified Communications monitoring, intuitive dashboards, and automated workflows that closed visibility gaps and simplified administration. That proactive approach enabled monitoring of 5.6K UC devices supporting 70,000 phones and delivered a 30% reduction in P1 incidents and a 23% improvement in MTTR, increasing operational agility and safeguarding patient services.

Bon Secours Mercy Health

Luke Stackle

Telecom Engineer IV