Case Study: Heritage Financial Credit Union boosts loan approvals with Scienaptic AI

Enhancing member lives with fair, inclusive, and transparent credit decisioning

Heritage Financial Credit Union, a not-for-profit financial institution, sought to grow its member loans and improve personalized service but was hindered by a semi-automated, manual lending process that relied heavily on traditional credit scores. They partnered with Scienaptic AI and implemented its AI-powered credit decision platform to move beyond these limitations and achieve faster, more inclusive loan decisioning.

Scienaptic AI's solution provided a fully automated, real-time underwriting system that integrated seamlessly with Heritage's existing Temenos loan origination software. The platform used AI and alternate data to deliver transparent and explainable decisions, resulting in a 25% increase in auto-approvals for auto loans and a 35% increase in approvals for unsecured loans.

Heritage Financial Credit Union

Michael Ciriello

President and Chief Executive Officer