Case Study: Tropical Smoothie Cafe streamlines franchise training and reporting with Schoox

Tropical Smoothie Cafe streamlines training for 19,000 users with Schoox

Tropical Smoothie Cafe, a fast-casual restaurant chain with over 1,000 franchised locations, faced the challenge of modernizing its paper-based training processes. The franchisor's lean learning and development team lacked a technology platform to manage and measure training for approximately 19,000 crew members across its independently owned franchises. They sought an intuitive learning management system (LMS) from a vendor like Schoox to standardize and disseminate ongoing training for new menu items and promotions.

By implementing Schoox, Tropical Smoothie Cafe gained a customizable and intuitive platform that streamlined course creation and provided robust tracking. The solution allowed for varying user permissions, giving multi-unit franchise owners visibility into all their locations. Schoox provided full visibility into learner progress, enabling franchisees to see employee metrics and the corporate team to guide strategic decisions, such as scheduling new technology installations based on course completion rates.

Tropical Smoothie Cafe