Case Study: Subway achieves 30-day global rollout to 540,000+ users with Schoox

Subway - Customer Case Study

Subway®, a family-owned restaurant chain with more than 44,500 franchised locations and over 540,000 employees worldwide, needed a modern learning platform to support its complex corporate–franchisor–franchisee structure. Their legacy LMS struggled with reporting at district and HQ levels, frequent outages, no dedicated customer support, no mobile option, an outdated interface, and required external reporting systems.

Subway selected Schoox for its intuitive, scalable interface and rapid implementation — the University of Subway was launched to 540,000 users across 110 countries in just 30 days, with peak daily rollouts of 125,000 users and no major issues. Schoox delivered a reliable mobile app, easy alignment to Subway’s organizational hierarchy, simple reporting for franchisees, near-zero internal support tickets, and even converted their SCORM courses into video format; 24/7 dedicated support and improved reporting capabilities were welcome surprises that drove strong adoption and positive executive feedback.

Subway

Indira Bachan

Assistant Director of Worldwide Training