Case Study: Sonesta Hotels improves frontline training and onboarding with Schoox

Sonesta Hotels logs 20,000 training hours in six months with Schoox

Sonesta Hotels faced the challenge of training thousands of employees across 15 distinct brands, especially during a period of rapid acquisition and growth amid the COVID-19 pandemic. They required a flexible, multimodal learning platform that could support blended learning, on-the-job skill validation, and mobile access for staff without dedicated workstations. To enhance operational standards and ensure a consistent customer experience, they turned to the Schoox learning and growth platform.

Implementing Schoox provided a centralized solution where Sonesta could create multiple brand-specific academies and pair asynchronous content with managerial sign-offs. This enabled consistent onboarding and training at scale. The results were significant, with employees logging over 20,000 training hours and 50,000 course completions in the first six months. Schoox gave leadership full visibility into progress and allowed them to directly link training to guest feedback, driving measurable improvements in service quality.

Sonesta Hotels