Case Study: Newk's Eatery achieves consistent restaurant operations and faster mobile training with Schoox

Newk’s Eatery - Customer Case Study

Newk's Eatery, a fast-growing restaurant chain founded in 2004 and operating roughly 100 locations with about 5,100 employees, faced inconsistent execution of its made-from-scratch menu across stores, cumbersome certification tracking via Excel, and inefficient paper-based, location-by-location training that hampered engagement and quality consistency. As the company scaled, they needed a mobile-friendly, franchise-aware learning solution to ensure every location delivered the same Newk’s guest experience.

Newk’s selected Schoox for its HotSchedules integration, mobile-first design, intuitive admin hierarchy and strong franchise reporting. Schoox enabled video-based training, interactive quizzes and remote “train-the-trainer” delivery, producing faster onboarding, higher engagement, improved communication between corporate and stores, full visibility of certifications, elimination of travel costs, and positive feedback from franchisees and store teams.

Newk’s Eatery

Zack Phillips

Performance Development and Culture Manager