Schoox
9 Case Studies
Case Study: Celebrity Cruises achieves unified training and real-time reporting with Schoox
A Schoox Case Study
Celebrity Cruises Sets Sail with World-Class Learning on Schoox
Celebrity Cruises, a Royal Caribbean Group brand operating 15 ships from its Miami headquarters, needed a modern learning solution to support luxury guest service across onboard teams and a network of travel advisors. Their legacy program lacked integration between internal and advisor training, real-time reporting, learner tracking and engagement tools, and the L&D team was concerned about preserving historical records during a platform migration.
In 2016 Celebrity moved to the Schoox LMS with secure, complete data transfer and consolidated Sales University and Celebrity Learning into a single, matrixed platform. The change delivered mobile access, faster course creation and updates, robust reporting and compliance metrics, higher enrollments and graduation rates, and positive feedback from staff and advisors—supported by responsive Schoox customer service.
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Celebrity Cruises
Alex Frady
Manager of Learning & Development