Case Study: SPS Commerce achieves scalable, personalized training for 70,000+ retail network members with SchoolKeep

How SPS Commerce Uses SchoolKeep to Deliver Training to More Than 70,000 Members of Its Retail Network

SPS Commerce, a cloud-based supply chain software provider with a retail network serving tens of thousands of customers, needed an LMS that would reduce support contacts by delivering timely, contextual training through a highly usable and customizable interface. After evaluating options, SPS chose SchoolKeep as its customer training LMS to power a branded academy that could personalize content by product and audience.

Using SchoolKeep, SPS built Training Center—leveraging SchoolKeep’s API for bulk enrollment and segmentation, reusable course templates and in-platform authoring plus reporting/Google Analytics—to centralize training and streamline content creation. The results: over 26,000 learners enrolled in the first year and average session times exceeding 30 minutes, stronger learner engagement, faster course authoring and a measurable shift toward fewer support interactions thanks to the SchoolKeep-enabled training program.

SPS Commerce

Beth Jacob

Chief Customer Success Officer