Case Study: SoPost achieves faster, self-service campaign management with Schnell Solutions

SoPost reduces support queries by 75% with Schnell Solutions

Schnell Solutions provided a solution for SoPost, a leader in digital product sampling, which was constrained by a legacy MIS system. The challenge was to create a modern, integrated online portal for customer self-service that could seamlessly synchronize with their existing internal software and offer configurable workflows without extensive customization.

Schnell Solutions built a cloud-based customer portal with API integration to the MIS system, enabling automated workflows and real-time data synchronization. This solution empowered SoPost's customers to manage campaigns independently online, resulting in a 75% reduction in support queries and allowing campaigns to be launched 90% faster.

SoPost