Case Study: Ealing Council achieves faster incident response with Schnell Solutions

Ealing Council cuts incident response time by 70% with Schnell Solutions

Ealing Council, the local authority for the London Borough of Ealing, needed to modernize its inefficient incident reporting for social care services. Their process, which relied on emails and manual data entry, caused delays, made incidents difficult to track, and provided no visibility into response times. To solve these challenges, they partnered with Schnell Solutions for a new workflow management system.

Schnell Solutions implemented a secure web portal featuring automated, rule-based routing and real-time dashboards. This solution automatically prioritized and assigned incidents to the correct teams, eliminating manual handling. The results included a 70% faster response time, a 90% reduction in manual work, and 100% visibility into incident status and service level metrics for Ealing Council.

Ealing Council