Case Study: Carpet World achieves clearer communication and organized scheduling with ScheduleBase

Retail Online Scheduling Software Improves Communication, Delivers Results

Carpet World, a locally owned Fargo flooring retailer since 1968, struggled with a messy paper-and-pencil scheduling system for 15 store associates and up to 25 installation sub-contractors. Frequent schedule changes led to erased entries, confusion, communication breakdowns and mistakes that hurt customer service.

More than five months after switching to ScheduleBase, an online scheduling solution, Carpet World saw immediate improvement: schedules are accessible anywhere, changes are communicated by email and text, and both schedulers and subs can log in to view the full schedule. The easy-to-use system streamlined coordination, reduced errors and helped the company maintain its customer service standards.

Carpet World

Ryan Weber

Sales Associate