Case Study: Bell State Bank & Trust achieves major time savings and centralized teller scheduling with ScheduleBase

Bank Teller Scheduling Software Delivers Major Time Savings to State Bank & Trust Branches

State Bank & Trust, a community bank headquartered in Fargo, ND with 14 branches across nine cities in two states, struggled with inconsistent, time-consuming teller scheduling: each location used its own mix of spreadsheets, calendars and notebooks, making oversight difficult for Assistant VP Bernice Kram and creating heavy administrative work for branch schedulers.

Implementing ScheduleBase’s online scheduling standardized teller schedules across all branches, enabled remote oversight, and automated notifications via text and email. The change eliminated manual color-coding, cut a branch manager’s monthly scheduling time from nearly a day to about one hour, sped communication of changes, and delivered an affordable, easy-to-use solution for the bank.

Bell State Bank & Trust

Bernice Kram

Assistant Vice President – Teller Coordinator