Case Study: HM Land Registry modernises IT service management with SCC

HM Land Registry modernizes ITSM for 7,500 caseworkers with SCC

HM Land Registry, a UK government service managing land and property ownership registration, faced a challenge with its outdated and constraining IT service management toolset. The fifteen-year-old system was hindering service delivery for its 7,500 caseworkers. SCC was engaged to manage a migration to a modern ITSM platform.

SCC executed a carefully planned, phased migration of fifteen years of data to ensure business continuity and data integrity. The solution provided HM Land Registry with a new platform that reduced operational overhead and delivered more granular service level management and superior reporting. SCC's approach successfully modernized the infrastructure while maintaining the critical reliability required for property transactions.

HM Land Registry