Case Study: a major UK grocery retailer achieves reliable network support across 500 stores with SCC

a major UK grocery retailer expands network support across 500 stores with SCC

SCC was engaged by a major UK grocery retailer to support a large, newly acquired Cisco network estate spanning approximately 500 stores. The challenge was ensuring reliable network availability for critical operations like tills and back-office systems, as the previous managed services provider's rapid growth had outpaced its internal support capacity for the complex and aging infrastructure.

SCC built a custom support model tailored to the estate's actual inventory, consolidating Cisco TAC support, Parts-to-Site services, logistics, and service management under a single accountable framework. This solution simplified supplier management for the retailer and the partnership grew significantly, with the contract value expanding from an initial £2m to approximately £4m in revenue. The relationship evolved into a long-term managed service, with SCC becoming the provider's preferred UK digital workplace services partner.