Case Study: a leading UK grocery retailer streamlines meeting spaces with Microsoft Teams and SCC

a leading UK grocery retailer resolves 75% of issues remotely with SCC

The customer, a leading UK grocery retailer, faced the challenge of consolidating its collaboration infrastructure onto Microsoft Teams to create a consistent user experience across its entire meeting room estate. After an initial in-house rollout, they needed a specialist partner like SCC to accelerate delivery, de-risk the deployment, and manage the more complex, enhanced AV spaces.

SCC was selected to deploy Microsoft Teams Rooms across multiple sites and to provide ongoing support. The solution included a consultative approach for complex spaces, on-site personnel for go-live support, and comprehensive documentation. As a result of SCC's proactive support, which utilizes their Vantage platform, over 75% of issues are now resolved remotely. SCC also ensures next-business-day engineer attendance for any required on-site support, minimizing downtime.