Case Study: Developmental Disabilities Resources, Inc. achieves 48% automated data entry and paperless, compliant recordkeeping with The Scarpetta Group, Inc.'s customized Jarvis CRM™

Developmental Disabilities Resources, Inc. Streamlines Processes Using Customized Jarvis CRM™

Developmental Disabilities Resources, a provider of long- and short-term services for adults and children with intellectual and developmental disabilities (65 internal staff and over 850 DSPs), was hindered by a legacy FileMaker system and largely paper-based workflows that prevented electronic recordkeeping and compliance with Health Information Exchange and privacy requirements. To modernize their processes, they engaged The Scarpetta Group, Inc and its Jarvis CRM™ platform to address these challenges.

The Scarpetta Group, Inc customized Jarvis CRM™ to automate data capture, integrate with medical, behavioral, and nutrition partners, and eliminate paper-based exchanges. The new system now automatically enters 48% of all data, significantly speeds remaining data entry, keeps client records synchronized with integrated care partners, and removed the need to print and send paper — delivering measurable time savings and improved compliance.

Developmental Disabilities Resources

Eric Dettrey

Director of Operations