Case Study: World’s Largest Insurance Group achieves streamlined obligation management and reduced compliance risk with Scanmarket

World’s Largest Insurance Group - Customer Case Study

One of the world’s largest global insurance groups—with 60,000+ employees serving customers in 170+ countries—faced growing operational and compliance risk from extremely complex IT and business-process outsourcing contracts. Obligation management was handled manually in Excel across jurisdictions, leading to inconsistent processes, missed obligations (contracts could contain ~500 obligations), lengthy review cycles, potential fines, litigation and supply-chain gaps across 5–10 year contract lifecycles.

Symfact implemented a lifecycle obligation-management platform to manage master and sub‑contracts, exhibits and clause‑level obligations with metadata, scoring, regional approvals, alerts and tracking. The rollout standardized review processes, automated alerts and non‑compliance tracking, improved visibility and accuracy, reduced monitoring costs and materially lowered company‑wide contractual risk and exposure.