Case Study: Merlin Entertainments Group achieves 24-month business case benefits in 6 months with Scanmarket

Merlin Entertainments - Customer Case Study

Merlin Entertainments Group, a £1.58bn global attractions operator with 127 sites and 66 million guests a year, set out to move its procurement function from “good” to “great.” With an existing P2P platform in place, Merlin wanted a best-of-breed eSourcing solution — prioritizing ease of use, speed of implementation, deep functionality and strong support — to maximize sourcing results across a complex, international organisation.

Merlin chose Scanmarket’s eRFx and eAuction platform, went live within weeks, and rapidly expanded use across countries and internal/external categories. With proactive implementation support and change management, the team scaled from simple RFIs to complex events; within six months they achieved the 24-month business-case targets, delivering cost savings plus time savings, greater transparency, compliance and standardisation.

Merlin Entertainments

John Butcher

Group Procurement Director