Case Study: Cincinnati Bell achieves faster service calls and improved productivity with Scandit Express

Smartphone Scanning Workflows Improve Service and Productivity

Cincinnati Bell, now Altafiber, faced a challenge in speeding up field service calls while replacing bulky dedicated scanners and tangled cables used by technicians to record equipment activations. Poor lighting, damaged barcodes, and a need to step outside to a vehicle made the process slow and cumbersome. Scandit helped by providing Scandit Express on Samsung smartphones, enabling faster, more flexible barcode scanning without changes to the provisioning system.

With Scandit Express, technicians could scan equipment barcodes directly on the smartphone in any environment or lighting condition, improving accuracy and eliminating manual entry. The result was shorter service calls, higher employee productivity, and better customer service. Altafiber reported improved scanning accuracy in all conditions, and Scandit’s solution delivered immediate value with no IT development required.

Cincinnati Bell

Brian Golden

Vice President