Case Study: The Warehouse achieves 3x lower TCO and faster Click & Collect fulfilment with Scandit

Scanning-enabled Apps Reduced TCO 3x, Increased Flexibility to Scale at Speed

The Warehouse, New Zealand’s largest retail group, needed a more affordable and flexible way to equip store team members for tasks like inventory checks, product lookup, price verification, and order picking. Its older dedicated scanning devices and sleds were costly to maintain, required training, and limited employees’ ability to switch tasks quickly. The challenge became urgent when COVID-19 lockdowns drove a 600% surge in online orders in just three days, forcing The Warehouse to move fast on Click & Collect fulfilment.

Scandit provided the camera-based enterprise scanning technology embedded in The Warehouse’s smartphone order-picking app, turning iPhones and iPod Touch devices into enterprise-grade scanners. With Scandit, The Warehouse ramped up Click & Collect in four weeks, enabled 1,500+ team members to use the app in about five minutes, and cut total cost of ownership by 3x versus dedicated devices and sleds. The Scandit solution also improved scanning speed and accuracy, increased employee productivity, and gave The Warehouse the flexibility to scale operations up or down as needed.

The Warehouse

Trevor Jones

Chapter Leader-DevOps