Case Study: Coop Denmark achieves faster, lower-cost retail operations with Scandit

Coop reaches 1.6 million customers and has faster, lower-cost store operations with smartphone scanning

Coop Denmark, the country’s largest grocery retailer, wanted to improve customer loyalty and store efficiency by adding mobile self-scanning and employee scanning tools to its apps. Working with Scandit, Coop needed fast, reliable barcode scanning that would work across many device types and support in-store shopping, picking, markdowns, and shelf management without creating friction for customers or staff.

Scandit implemented its Barcode Scanner SDK in Coop’s customer and employee apps, enabling smartphone-based scan-and-go shopping and mobile workflows for 2,000 employees. The rollout took four months and delivered strong results: the app reached more than 1.6 million downloads, up to 250,000 daily users, and a 55% retention rate, while employee devices tripled in the first year and store operations became faster and lower cost.

Coop

Simon Færch

Head of Digital Product Innovation and Digital Customer Experience