Case Study: Rappi achieves 30% higher shopper productivity with Scandit barcode scanning

30% Improvement in Shopper Productivity with BYOD Smartphone Scanning App

Rappi, a home delivery service operating across Latin America, needed a faster and more reliable way for shoppers to pick orders on BYOD smartphones. Its open source barcode scanning tool was causing incorrect scans, delivery delays, and customer dissatisfaction, especially as demand surged during the pandemic. Scandit’s barcode scanning solution was selected to improve scanning performance across a wide range of devices.

Scandit integrated its smartphone scanning software into the Rappi app in just two weeks, delivering 100% accurate scanning in testing and broad compatibility with more than 20,000 smartphone models. The result was a 30% increase in shopper productivity, a 20% reduction in customer complaints, and faster product picking; Rappi also used Scandit to correct 500,000 EAN records in its database.

Rappi

Firas Al-Ashram

Product Leader