Case Study: SWICA streamlines expense receipt scanning with Scanbot SDK

SWICA & Scanbot – Smoothly scan and submit expense receipts for recovery

SWICA, a leading Swiss health insurance provider, wanted to enhance its mySWICA app with a reliable digital process for customers to submit expense receipts for recovery. Their previous scanning feature was unstable, caused frequent app crashes, and resulted in poor scan quality, which led to customer frustration and delays. They sought a robust solution to improve this experience and turned to the Scanbot SDK for its document scanning capabilities.

By integrating the Scanbot SDK, SWICA implemented a streamlined and intuitive scanning process. The solution provided automatic cropping, perspective correction, and a user-friendly interface, which drastically improved scanning reliability. This resulted in increased customer satisfaction due to the smooth workflow and enabled faster, simpler backend processing with fewer manual corrections for SWICA employees.

SWICA

Alessandra Schudel

Digital Services Specialist, Product Owner