Scaling Up
33 Case Studies
A Scaling Up Case Study
Allure Medical, a medical spa chain, faced a challenge with its traditional, action-based bonus system that was misaligned with profitability and undermining company culture. To support its scale-up, the company worked with vendor Scaling Up and engaged a Scaling Up Certified Coach to redesign its incentive structure.
Scaling Up helped Allure Medical implement an innovative, weekly profitability-based bonus system. This solution gamified the pursuit of profit goals, improved team alignment, and educated employees on business economics. The results were significant: the company became consistently profitable, achieving its target profit margin weekly, while also increasing patient retention to 82%, far exceeding the industry average.